![]() In this case, you should contact the Wondershare Support Team. However, sometimes the arrival of this email can be delayed due to internet or system glitches, email spam settings, email typo, etc. Ordinarily, once an order has been validated, Wondershare's system will automatically send a confirmation email within 1 hour. The confirmation email was not received within one hour. As Wondershare cooperates with an independent payment platform, it's impossible to monitor authorization during payment. Wondershare recommends you contact the card issuer if there is any suspicion of fraud or unauthorized payment. Wondershare encourages you to read the product description and try the free trial version before making the final purchase decision.Īn unauthorized payment was made due to credit card fraud or other reasons. The following products are subject to a 7-day money-back: Famisafe, MobileTrans, Dr.Fone series, Data Recovery and Recoverit series due to instantaneity nature of recovering data. ![]() The purchase has exceeded 30 days from the initial payment date. Besides, for a few products that are sold by credits (eg.PixCut), hours (eg.Filmora's Speech To Text (STT) function), or characters (Filmora's Text-to-Speech function), the credits, hours, or characters have been used up though the subscription expiration date was not reached Or the subscription is expired but the credits, hours or characters has not been used up. The license of the purchase is expired, which means the purchase has exceeded the product's specified period. The following purchases are not eligible for return: ![]() Before contacting Wondershare to request a refund, you may need to check whether your order is eligible for a refund. ![]()
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